All system notifications

We are carrying out essential maintenance on the system Tuesday 23/10/2018 between 19:00 – 23:59.

You will be able to access the website during the change window but your session may be interrupted abruptly and without warning. If you need to use the service during this time please save your work at frequent intervals to avoid any loss of data.

To access shared mailboxes, click on your name located on the left hand side above your Inbox folder.

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We are carrying out an essential upgrade on the system today 11/09/2018 between 19:00 – 19:30.

You will be able to access the website during the change window but your session may be interrupted abruptly and without warning. If you need to use the service during this time please save your work at frequent intervals to avoid any loss of data.

As part of our commitment to improving the CJSM service, we have carried out a change so when you compose an email using your Webmail account, the auto address completion will display your personal address book contacts above the global directory results, allowing you to locate contacts more quickly and efficiently.

User guides have been created to ensure users get the most out of the new service. These guides can be found here http://cjsm.justice.gov.uk/training. Alternatively you can find user guides under Common Tasks in the Help section by clicking 'More' and 'HeIp' on the top right hand side of the screen. If you require additional advice and guidance, please contact the CJSM Helpdesk on 0207 604 5598 or cjsm.helpdesk@egress.com

If you are unable to login, click “Can’t login” located the under the login button. If you're unable to answer your security questions, please contact your local CJSM administrator. If you are the nominated CJSM administrator please contact the CJSM Helpdesk by emailing cjsm.helpdesk@egress.com or phoning 0207 604 5598 between 08:00 and 19:00 Monday to Friday.