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We are aware of a recent email issued by HMCTS DTS IT Support regarding changes to the login requirements for their Common Platform service.

As outlined in that message, users will now be required to access Common Platform using their personal CJSM email address. If you do not currently have a CJSM account, please contact us to begin the application process.

We understand that some users have experienced difficulties logging in or have had questions about accessing the Common Platform. To ensure you receive the quickest possible assistance, all queries relating to Common Platform login, access, or service availability should be directed to DTS-ITServiceDesk@justice.gov.uk

The CJSM Helpdesk is unable to resolve Common Platform login or platform access issues, but we are happy to assist with queries relating specifically to CJSM accounts and applications to join the service.

What are phishing attacks?

Phishing emails are designed to convince you into either handing over potentially sensitive information or downloading malicious software on to your machine. Some sophisticated phishing emails could even be designed to look like they are from CJSM.

What does a phishing email look like?

Phishing emails are designed to look as real as possible, and to the untrained eye can look more or less identical to an email from a trusted sender.

If you find the following features in an email from a seemingly reliable sender, it is often a hint that the email is a phishing attack:

  • Incorrect spelling and grammar
  • Name in the email address not matching the user details in the email body
  • An email received from an unknown sender or email address
  • An unexpected change to the look/ layout of an email.

Please note that all non-secure CJSM notifications will ALWAYS come from CJSM System noreply@system.cjsm.net and will have a link to https://www.cjsm.net.

We are not aware of any CJSM related phishing attacks and no action is required on the back of this notice. The purpose of this notice is to provide information and ask everyone to remain vigilant against any potential spam e-mails or phishing attacks.

We strive to provide the highest levels of security and to keep your data safe at all times.

If you have any questions on the back of this notice please contact the CJSM Helpdesk on 0207 604 5598 or via email cjsm.helpdesk@cjsm.justice.gov.uk.

Did you know that in the event that you ever forget your password, or you have enrolled in MFA* and lost your MFA device, a verified phone number can be used to send a recovery SMS to yourself which will allow you to regain access to your CJSM account.

To add a recovery phone number please follow the steps below:

  1. Login to your CJSM account.
  2. Click on the 'Administration' tab, you should then see the 'More' tab below logout.
  3. Click on the 'More' tab and then navigate to 'Account Details'.
  4. Click the 'Account Security' tab followed by 'Recovery Phone Number'.
  5. You should be able to enter your recovery number after providing your CJSM password.

When you successfully enter your recovery number a one-time verification code will be sent to your phone. Please note that your one-time code is only valid for 5 minutes, after this period a new code would need to be generated.

If you have any issues please contact the CJSM Helpdesk on 0207 604 5598 or via email cjsm.helpdesk@cjsm.justice.gov.uk and we will be more than happy to help.

*Multi Factor Authentication (MFA) is a security system that requires more than one method of authentication from independent categories of credentials to verify the user's identity for a login or other transaction.