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Did you know that in the event that you ever forget your password, or you have enrolled in MFA* and lost your MFA device, a verified phone number can be used to send a recovery SMS to yourself which will allow you to regain access to your CJSM account.

To add a recovery phone number please follow the steps below:

1 - Login to your CJSM account. 2 - Click on the 'Administration' tab, you should then see the 'More' tab below logout. 3 - Click on the 'More' tab and then navigate to 'Account Details'. 4 - Click the 'Account Security' tab followed by 'Recovery Phone Number'. 5 - You should be able to enter your recovery number after providing your CJSM password.

When you successfully enter your recovery number a one-time verification code will be sent to your phone. Please note that your one-time code is only valid for 5 minutes, after this period a new code would need to be generated.

If you have any issues please contact the CJSM Helpdesk on 0207 604 5598 or via email cjsm.helpdesk@egress.com and we will be more than happy to help.

*Multifactor authentication (MFA) is a security system that requires more than one method of authentication from independent categories of credentials to verify the user's identity for a login or other transaction.

During the Covid 19 lockdown we have seen an increase in requests for password and user resets, and thought it would be worth reminding you that organisations can have more than one administrator.

Having multiple "Organisation Administrators" will provide your organisation with greater redundancy in the event that the existing CJSM administrator leaves the business or is out of the office for an extended period of time. This should also improve the password reset process for individual users that require an immediate account reset. (For security reasons if a user is unable to authenticate themselves against their memorable data and requires a full reset the only option we have is to send a signed for letter to the address recorded on the system). Therefore, we would suggest multi user organisations to have a minimum of two CJSM administrators.

To assign an additional administrator please follow the steps below:

*** Please note that the following action can only be performed by an existing CJSM organisation administrator ***

Login to administration account / Go to 'Administration' tab / Click on the 'Properties' tab / Then click the 'Administrators' drop down / Type the name of whom you wish to assign as admin and click on them / Finally click save at the bottom

A training video showing these steps can be found at https://www.cjsm.justice.gov.uk/training/training/3.1.4.html

If you have any questions on the back of this notification please contact the CJSM Helpdesk on 0207 604 5598 or via email cjsm.helpdesk@egress.com.

Please be aware that CJSM are performing updates to various business categories to improve the experience when searching our directory.

Organisation Administrators may receive a notification saying that changes have been made by the CJSM Helpdesk. This is nothing to worry about and is expected behavior.

If you have any questions please feel free to contact the CJSM Helpdesk on 0207 604 5598 or cjsm.helpdesk@egress.com.